Garanties & certificeringen
WARRANTIES
At Todo Bien, our unwavering commitment to delivering high-quality products and exceptional service is not just a promise; it is a guarantee. Our exclusive warranty is a testament to this commitment, offering peace of mind to our esteemed clients. We encourage you to take a moment to look at the details.
Every piece of Todo Bien furniture comes with a comprehensive 1-year warranty against manufacturing defects, giving you confidence in your purchase. This warranty is specifically designed for the original owner/purchaser of the product and covers both structural and operational components under normal conditions of use.
Our commitment to perfection means that our furniture is carefully crafted to be free from defects in workmanship, materials and construction for one year from the date of delivery. Should any defects be identified, Todo Bien is fully prepared to take prompt action. We will repair or replace defective items, all at our discretion, to ensure your satisfaction.
It is important to note that while our warranty is comprehensive, it does not cover damage resulting from misuse, abuse or mishandling during shipment. To facilitate prompt resolution of warranty claims, we request photos that clearly show manufacturing defects. Your understanding and cooperation in this matter is greatly appreciated.
WHAT IS COVERED?
Todo Bien will covers defects, if the products have issues with material, technical imperfections or construction issues. The product of Todo Bien intends to get you a product free from blemishes and imperfections. If the furniture is delivered to you assembled, it should be put together securely and accurately. There should be no broken wood, glass or fixtures and no scratches. If the furniture is upholstered, your stitching should be clean and consistent, with no loose strings or saggy fabric. and if it doesn’t, we will either fix it or replace it.
THIS WARRANTY DOES NOT APPLY TO:
- Damage caused by a carrier
- Normal wear and tear, user abuse or acts or omissions of parties (including user modification).
- C.O.M. (Customer's Own Material) specified by the customer.
- Dramatic temperature variations or exposure to unusual conditions.
- Changes in surface finishes, including colour fastness due to ageing or exposure to UV.
- Small cracks and Color Deterioration in Wood with time.
Natural variations occurring in wood shall not be considered defects and Todo Bien does not guarantee the colour fastness or matching of the colours, grains or textures, or surface hardness of such materials.
On claiming for a defect in Todo Bien furniture, we will require photos of the defect so that we can determine the extent of the defect and determine the most efficient solution to resolving the problem. The photos need to be emailed to info@todobien.nl for evaluation.
Certifications
Ensuring Quality
By obtaining certifications, we aim to build trust among customers, partners, and authorities, which is crucial for establishing a positive reputation with our customers worldwide.
Substantial investments in research allow us to offer products with the best value for money, a quality that goes beyond the product itself but instead embraces the entire development process, from concept to production, thanks to teams of engineers, specialist operators, planners, designers, and marketing specialists.
SVLK holds significant importance for us as it ensures that wood products and raw materials sourced and managed from responsible origins align with legal requirements. By utilizing materials from reputable sources, we aim to unite stakeholders in their shared commitment to forest conservation and preservation. We would like to let you know that all of our Products are accompanied by V-Legal documentation.
Timber’s legality hinges on its provenance, logging permits, logging procedures, transportation, processing, and trade, all of which must satisfy relevant legal standards. As a result, certification from SVLK becomes essential to endorse and uphold these legally compliant practices.
