RETURN POLICY

Our return policy

Todo Bien delivers orders worldwide through DHL's parcel service. With this service we offer you the possibility to track and trace your order. After your order you will receive an email from DHL with a confirmation of receipt, in which a tracking number is mentioned. With this number you can track your package online. The shipping costs are free for you when placing an order with Todo Bien of all parasols within the Netherlands. Should you find out after receiving your product that it might not be the right color after all? No problem, you can exchange it for another article or choose to receive your purchase back. Exchanging or receiving the purchase amount back is possible when the purchased items are returned to Todo Bien within 14 days. Please provide the return item with your name and address so that we can easily credit the amount. Return costs are for your own account. We recommend that you keep the proof of return in a safe place, as Todo Bien is not responsible for not receiving the items (on time). If you have any questions, you can reach us at info@todobien.nl and we will answer the mail within 24 hours. Returns are only accepted within 14 days after receipt, in original packaging and of course unused. You must return your package to us and will not be reimbursed for shipping costs.

Should you find out after receiving your product that it might not be the right colour after all? No problem, you can exchange it for another item or choose to receive your purchase back.

Return costs are for your own account. We recommend that you keep the proof of return in a safe place, as Todo Bien is not responsible for not receiving the items (on time).

Retour kosten zijn voor eigen rekening. Wij raden aan om het verzendbewijs van de retourzending goed te bewaren, aangezien Todo Bien niet verantwoordelijk is voor het niet (tijdig) ontvangen van de items.

If you have any questions, you can reach us at info@todobien.nl and we will answer the mail within 24 hours. info@todobien.nl en wij beantwoorden de mail binnen 24 uur.

Returns are only accepted within 14 days after receipt, in original packaging and of course unused.

You must return your package to us and will not be reimbursed for shipping costs.

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